How do I make a two-line Voice Carry Over (VCO) IP Relay Call?

Article author
Cogeco Support
  • Updated

To make a two-line Voice Carry Over (VCO) IP Relay Call, follow these steps:

  1. Enter your 10 digit wireline number in Number to dial field.
    • This number must have three-way conference capability.
  2. Enter instructions for the operator.
    • You can update your profile for VCO service or let the operator know you are a VCO caller.
  3. Select the language you would like the call to be placed in (English or French).
  4. Click on the Call button.
  5. You will be connected to the next available IP Relay operator.
  6. The Relay operator will call you back at the call-back phone number.
  7. Dial the number of the person you would like to conference.
  8. The IP Relay operator will type the hearing caller’s responses on your IP Relay screen.
    • You will be able to use your voice directly to your party on the second line.

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