How do I make calls with IP Relay?

Article author
Cogeco Support
  • Updated

You can make IP Relay calls through the Cogeco IP Relay website, or by downloading the Cogeco IP Relay app from the iOS App Store or Android Play Store. Once you have registered, follow these steps to log in:

  1. Enter your access number (9-digit IP Relay number) into the Access Number field.
  2. Enter your password.
  3. Select Log In.

You will be taken the IP Relay service page where you can make the following types of calls:

  • IP to Voice
  • Voice to IP
  • Two line VCO (voice carry over) to Voice
  • Two line HCO (hearing carry over) to Voice
  • Local, long distance and international calls

Note: IP Relay does not support calls to 900 numbers or IP calls to IP calls.

Making an IP to Voice call

  1. If you know the 10 digit number you wish to call, enter the number in the Number to dial field.
  2. Enter instructions for the operator.
  3. Select the language you would like the call to be placed in (English or French).
  4. Click on the Call button.
  5. You will be connected to the next available IP Relay operator.

Making a two-line Voice Carry Over (VCO) IP Relay call

  1. Enter your 10 digit wireline number in the Number to dial field.
    • This number must have three-way conference capability.
  2. Enter instructions for the operator.
    • You can update your profile for VCO service or let the operator know you are a VCO caller.
  3. Select the language you would like the call to be placed in (English or French).
  4. Click on the Call button.
  5. You will be connected to the next available IP Relay operator.
  6. The Relay operator will call you back at the call-back phone number.
  7. Dial the number of the person you would like to conference.
  8. The IP Relay operator will type the hearing caller’s responses on your IP Relay screen.
    • You will be able to use your voice directly to your party on the second line.

Making an international IP to Voice call

  1. Enter the international number in the Number to dial field.
  2. Enter instructions for the operator.
  3. Select the language you would like the call to be placed in (English or French).
  4. Click on the Call button.
  5. You will be connected to the next available IP Relay operator.

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