How do I request a receipt for my message?

Article author
Cogeco Support
  • Updated

Note: Over the coming months, Cogeco will be migrating customers to a new version of Webmail. After logging in, check the Cogeco logo at the top left of the page to see which version you are on. All customers will be migrated to the new platform by the end of summer 2022.

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The new Webmail also has Modern and Classic modes, depending on which browser you are using. These guides will focus on the Modern mode.

 

Requesting a receipt in Webmail, is a good way to confirm the recipient has received your message.

To request a receipt for your message, follow these steps:

Legacy Webmail

  1. Open a message. This could be a new message, or one you are replying to or forwarding.
  2. Click on Options.
  3. Under the Receipt option, click on the down arrow and select either Read, Delivery or Delivery and Read.

New Webmail

  1. Open a message. This could be a new message, or one you are replying to or forwarding.
  2. Select the three dots next to the From line (or Options in Classic mode).
  3. Select Request read receipt.
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Note: You can also enable read receipts on all messages by default by selecting the Settings icon, opening the Writing Email tab, and checking Request read receipts (or Preferences > Mail > Composing Messages > Always request read receipt in Classic mode).

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