What can I do if an app has disappeared on my TiVo PVR?

If one or more of your apps, like Netflix, have disappeared from your TiVo® interface, the following steps should help to restore them:

In order to restore the applications, you'll need to connect to the TiVo service twice, and then restart your set-top-box, by following these steps:

1. Press the TiVo button on the remote to display the TiVo Central menu
2. Access Menu
3. Access Settings
4. Select Network Settings
5. Select TiVo Service Connection to perform a callout
6. Wait a few minutes for the callout to complete.
7. Press the Select button to go back to the previous menu

Repeat step 5 to step 7 to complete another callout to the TiVo Service.

When the second cycle is completed:

1. Access TiVo Central
2. Select Menu
3. Select Help
4. Select Restart Box
5. Press the Thumbs Down 👎 button three times
6. Wait until restart is complete.

If the apps have not been restored, or the problem returns repeatedly, please contact our Tech Support team (see Residential or Business contacts).