What can I do when my receiver is not responding to my remote control?

Article author
Cogeco support
  • Updated

When you press buttons on the remote, the selected mode button at the top of the remote (Cable, VCR, etc.) should flash once red.

If your remote is flashing twice or more this will indicate the batteries are low and should be replaced.

If the remote does not flash at all, the batteries may be dead and will need to be replaced.

If the buttons light up but the receiver is not responding:

  • First make sure that nothing is obstructing the path between your digital receiver and the remote. Sometimes moving your receiver away from the television will also help.
  • You may also need to press the CABLE button at the top of the remote to direct the signal to the receiver and then try a few functions (Guide, Menu/Settings, etc.) to see if it is only certain buttons that do not work.
  • Failing this, you can try resetting your receiver. Unplug your receiver and wait 15 seconds. Plug the power back in and wait approximately 60 seconds. Turn the receiver back on.

If the receiver is still unresponsive, the remote might be defective. Please call the Technical Support to have a replacement remote sent if necessary (see Residential or Business contacts). Fees may be applied if the remote control is not under warranty.

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



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