Why does it say ‘One Moment Please’ on some (or all) of my channels but the channel never comes in?

Article author
Cogeco Support
  • Updated

If you see a ‘One Moment Please’ error on some channels, it means the receiver was unable to tune to the particular channel(s). You may also receive an error message starting with "S", such as S0900 or S0600.

If you receive this error, try the following:

Check for outages

Visit our Reported Outages page and enter your postal code to see if there may be an outage affecting you (see Residential or Business outages, or see here for more detail).

Check the connections

  • Check the coaxial cable going from the wall to the digital receiver and make sure the connections are finger-tight; do not use a wrench as this can damage the equipment.
  • If the cable connects to any other equipment before your receiver, such as an audio system or splitter, try bypassing these and connecting directly to the receiver.

Reset your receiver

  • First, reset your receiver by unplugging the power for 10 seconds and reconnecting.
  • If this does not resolve the error, try a stronger reset through My Account:
    1. On My Account, go to the Equipment page.
    2. Look for your receiver's serial number under Current equipment.
    3. Select the Activate button.
  • Keep in mind that after the reset, your guide will say "To be announced" for the next 30 minutes, and some channels may not work for the next 15 minutes.

If the ‘One Moment Please’ errors continue, please contact Technical Support (see Residential or Business contacts).

Was this article helpful?

All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



Please sign in to leave a comment.