Why does it say ‘One Moment Please’ on some (or all) of my channels but the channel never comes in?

Article author
Cogeco Support
  • Updated

If you see a ‘One Moment Please’ error on some channels that provides a reference code starting with "S", it means the receiver was unable to tune to the particular channel(s).

You should:

  1. Check the connection to the digital receiver and make sure it is firmly secure.
  2. Bypass any splitters or other equipment between the wall outlet and our TV.
  3. Check if the cable line has been damaged.

You can also try resetting your receiver by unplugging the power for 30 seconds. Keep in mind that the menu/guide will need to be downloaded again and it may take up to 30 minutes for some channels to return).

If the ‘One Moment Please’ errors continue, please contact Technical Support.

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