Why do some of my channels say “Subscription Service” or "Not Authorized"?

Article author
Cogeco Support
  • Updated

The “Subscription Service” or "Not Authorized" message means that your digital receiver is not programmed to receive that channel. If you wish to subscribe to the channel, you can do so in My Account (Residential-only) or contact us.

If you have confirmed you subscribe to the channel, ensure that all of your connections from the cable coming from the wall all the way to your TV are correct and firmly attached.

If you are still experiencing problems, try resetting your receiver:

  1. Unplug your receiver and wait 15 seconds.
  2. Plug the power back in and wait approximately 60 seconds.
  3. Then, turn the receiver back on.

If this does not restore your channels, try resetting the receiver through My Account.

If, after following these steps, your receiver is still displaying "Subscription Service" or "Not authorized" on some of the channels you should be receiving, contact Technical Support.

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



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