Why do some of my channels say “Subscription Service”?

Article author
Cogeco Support
  • Updated

The “Subscription Service” message means that your digital receiver is not programmed to receive that channel. If you wish to subscribe to the channel, you can do it in My Account.

Sometimes your receiver “forgets” which channels are authorized on it. Ensure that all of your connections from the cable coming from the wall all the way to your TV are correct and firmly attached.

If you are still experiencing problems, do the following:

  1. Unplug your receiver and wait 15 seconds.
  2. Plug the power back in and wait approximately 60 seconds.
  3. Then, turn the receiver back on.
  4. If it’s still displaying the “Subscription Service” message, please contact us for assistance.

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