Why is there a double image on one of my channels?

Article author
Cogeco support
  • Updated

Sometimes if there is a loose connection or a crack in one of your cables, it may allow an over-the-air signal to leak into your network. This competing signal can can cause poor image quality or even a double-image on your screen. If you are seeing a double image, try the following:

  • Check to make sure your cables are finger-tight at the wall, your TV, and any connected equipment
  • If your cable connects to anything like a VCR or sound system, try bypassing it and connect the cable directly from the wall to the TV/receiver.
  • If this does not resolve the issue, please contact us to arrange for a Service Call. Our technician will be able to trace the signal and replace any cables or devices as needed.

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