Why is there a double image on one of my channels?

Article author
Cogeco support
  • Updated

Sometimes if there is a loose connection or a crack in one of your cables, it may allow an over-the-air signal to leak into your network. This competing signal can can cause poor image quality or even a double-image on your screen. If you are seeing a double image, try the following:

  • Check to make sure your cables are finger-tight at the wall, your TV, and any connected equipment
  • If your cable connects to anything like a VCR or sound system, try bypassing it and connect the cable directly from the wall to the TV/receiver.
  • If this does not resolve the issue, please contact us to arrange for a Service Call (see Residential or Business contacts). Our technician will be able to trace the signal and replace any cables or devices as needed.

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



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