Why is the screen black on some of my channels?

Article author
Cogeco support
  • Updated

It appears that your receiver is having a problem displaying the feed for that particular channel/range of channels.

  • Ensure that your TV is on the correct input setting. Our Standard Definition receivers would normally be connected via a coaxial cable, in which case your television should be set to channel 3.
  • If you are using a High Definition Receiver, it may be connected via component (red, green and blue cables), or via HDMI. Your television should be set to the appropriate component or HDMI input.
  • Ensure that all the cables connecting to the wall, to your receiver and to your television are correctly and firmly plugged in.

If after performing these steps your receiver still displays a black screen on channels, contact our Customer Service team (see Residential or Business contacts).

Good to know: If the are receiving a black screen on sports programming, this may be due to a regional blackout. Sometimes, due to regional restrictions, some programming is blacked out at the organizer’s request because of broadcast rights. Programming could include CFL, NFL or NHL games.

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



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