What to do if I receive an error code in the Cogeco on Demand section on my digital receiver or DVR?

Article author
Cogeco Support
  • Updated

E1003, E5080, E5800, E3104, E3602, E6302, E6303, E6305

  1. Check connections.
  2. Unplug your receiver and wait 15 seconds.
  3. Plug the power back in and wait approximately 15 minutes.
  4. Try again.
  5. If this issue continues please contact Technical Support.

E5232, E5701, E5703, E5030, E5070, E5071

  1. Check if it's possible to rent another title in a free section.
  2. Retry in a few minutes.
  3. If the problem persists, please contact Technical Support.

E5704, E5707

Purchase Denied.

  1. Unplug your receiver and wait 15 seconds.
  2. Plug the power back in and wait approximately 15 minutes.
  3. Try again.
  4. If this issue continues please contact Technical Support.

E2000

  1. Determine whether the problem affects all decoders.
  2. Wait 5 minutes and try again.
  3. If this issue continues please contact Technical Support.

E5218, E5702

  1. Wait 5 minutes and try again.
  2. if this issue continues please contact Technical Support.

E5714

This title is currently being played on another cable box on your account. If the title is currently not playing on any cable boxes in your home:

  1. Go to channel 299.
  2. Scroll down to My Rentals.
  3. Select the title.
  4. Highlight the X and delete the title out of my rentals.
  5. You now can reorder the rental and will not be double charged (you will still have the original 48 hour rental timeframe as before).
  6. If the problem continues, contact Technical Support.

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