Why can't I access a certain VOD channel such as Crave?

Article author
Cogeco Support
  • Updated

Some Cogeco on Demand folders are only available by subscribing to the associated channel (for example, a subscription to Crave is required to watch Crave on Demand). If you receive a message such as "subscription required" when trying to access a title, check to see which folder it's in, and ensure that you subscribe to the associated channel.

  • To confirm and/or modify your channel subscriptions:
    • Log into My Account.
    • Select Services from the side menu.
    • Select the TV tab.
    • Select Modify my channels.
    • From here you can modify the channels in your current package, or select Add-on Channels for more options (Residential-only).
  • If you do subscribe to the channel but are still receiving a subscription message, please contact our Technical Support (see Residential or Business contacts).

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



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