What do I do if I have no picture on my screen?

Article author
Cogeco support
  • Updated
  1. Check the Reported Outages page to see if your service may be impacted by an outage or maintenance (see Residential or Business outages.
  2. Check your other TVs or other services such as Internet or Cogeco Phone to see if they are affected. If multiple services are down but there is no reported outage, please contact us for further troubleshooting (see Residential or Business contacts). If you only have one TV, skip to the next step.
  3. Check to make sure all connections are secure. If possible, bypass any unnecessary equipment such as a VCR or sound system so the cable goes directly from the wall to the receiver to the TV.
  4. Make sure your TV is turned to the correct input.
  5. Unplug the receiver from the wall, wait 30 seconds and plug it back in. This will reset the receiver.
  6. If the problem is not resolved, please contact us for further troubleshooting (see Residential or Business contacts).

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.

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