What do I do if I have no picture on my screen?

Article author
Cogeco support
  • Updated

Make sure your TV is turned to the correct input (as well as your VCR if the digital receiver is connected through it). You should also check to make sure all connections are secure. Lastly, make sure that the digital receiver is turned on and, if necessary, that the VCR is turned off.

If you still have no picture, try connecting the cable directly to the back of the TV to establish if you have a cable signal.

Note: Try other channels within your subscription packages. If a significant number of channels are not being delivered, unplug the receiver from the wall, wait 30 seconds and plug it back in. This will reset the receiver. If you have a second receiver, try swapping the receivers before calling for assistance.

If the problem is not resolved, please contact us for further troubleshooting.

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