What should I do if I think my bill is incorrect?

Article author
Cogeco support
  • Updated

Before assuming that your bill is incorrect, consider that there are several factors that could result in charges you weren’t expecting. Ask yourself:

  • Did you order a Pay Per View program or a Cogeco On Demand title?
  • Did you have a product or service added, modified or removed from your account in the middle of your billing period?
  • Has your most recent payment been applied to your account?
  • Were any adjustments made to your account?

Have a look near the bottom of your bill; if you see a One-time Fees, Equipment Sales and Adjustments section, take a moment to review those debits and/or credits.

You can also:

If you still think your bill is incorrect after considering the scenarios above and reviewing your account details, you can contact a sales representative here.

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