First, check that your receiver is properly connected to your TV and all connections are finger-tight. Once you’re sure that your receiver and TV are connected correctly, you can get your receiver up and running with My Account by following these steps:
Locate the equipment you need to activate from the Current Equipment list, then select the Activate/Reactivate button, and a signal will be sent to your receiver.
If you're still having trouble activating your receiver after following the steps above, contact us (see Residential or Business contacts).
Good to know: Only receivers registered with Cogeco will work with your Cogeco TV service.
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All DERY and Axion accounts are being integrated into Cogeco’s system.
Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.
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