First and foremost, we recommend checking that your receiver is properly connected to your TV and all connections are finger-tight.
Once you’re sure that your receiver and TV are connected correctly, you can get your receiver up and running with My Account by following these steps:
- Log in to My Account.
- Select Equipment from the side menu.
- Locate the equipment you need to activate from the list, then select the Activate/Reactivate button, and a signal will be sent to your receiver.
Don't have a My Account profile yet? Create one today.
If you're still having trouble activating your receiver after following the steps above, contact us.
Good to know: Only receivers registered with Cogeco will work with your Cogeco TV service.