First, check that your receiver is properly connected to your TV and all connections are finger-tight. Once you’re sure that your receiver and TV are connected correctly, you can get your receiver up and running with My Account by following these steps:
Locate the equipment you need to activate from the Current Equipment list, then select the Activate/Reactivate button, and a signal will be sent to your receiver.
If you're still having trouble activating your receiver after following the steps above, contact us (see Residential or Business contacts).
Good to know: Only receivers registered with Cogeco will work with your Cogeco TV service.
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