If you receive unwanted or invasive calls, you can use the *57 feature to trace these calls. This feature is included free of charge with your Cogeco phone service.
To trace a call, follow these steps:
- You must answer the call.
- When the call has ended, hang up, then dial *57. Cogeco will save the time and date of the call, as well as the telephone number of the unwanted caller.
- Contact the police to file a complaint. Mention that you used the Call Trace service, and give them the date and time of the call. The police will take it from there.
Good to know: The Call Trace service (*57) can only trace the last call you received.