How do I report unwanted and invasive calls to the authorities? (*57)

Article author
Cogeco support
  • Updated

If you receive unwanted or invasive calls, you can use the *57 feature to trace these calls. This feature is included free of charge with your Cogeco phone service.

To trace a call, follow these steps:

  1. You must answer the call.
  2. When the call has ended, hang up, then dial *57. Cogeco will save the time and date of the call, as well as the telephone number of the unwanted caller.
  3. Contact the police to file a complaint. Mention that you used the Call Trace service, and give them the date and time of the call. The police will take it from there.

Good to know: The Call Trace service (*57) can only trace the last call you received. 

Was this article helpful?

All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



Please sign in to leave a comment.