Will my Cogeco email account become “dormant” if I don’t use it?

Article author
Cogeco support
  • Updated

An email address will be classified as “dormant” If it is not accessed for 8 months. When an account becomes dormant, email messages will only be available for one month before they are deleted automatically. The address will be restored to “active” status the next time you log in.

How to check for dormant accounts

  1. Log into My Account.
  2. Select Services from the side menu.
  3. Select Internet from the top menu.
  4. Select Manage my email addresses under Quick Links (bottom right).
  5. Dormant addresses will have a red icon under Status.


How to delete unused dormant accounts

Any unused email addresses can be deleted from the same Manage my email addresses page by selecting the delete icon under Actions.


If you would like to check the account contents before deleting it but can’t remember the password, click on the edit icon under Actions to set a new password. Any messages you would like to keep will need to be forwarded to an active address before deleting the account or they will be permanently lost.

Note that after 12 months of consecutive non-usage, a dormant account may be permanently deleted without notice.

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