What do I need to know about the 2024 Canada Post strike?

Updated 25 November 2024 16:31

As of November 15th, 2024, there will be a Canada Post service disruption that will impact equipment delivery and paper bills. Please see below for how it may impact you and select a topic for more detail.

Self-Installation - Delivered by our technicians
Equipment Swaps - Delivered by our technicians
Equipment Returns - Hold on to your equipment for now
Bills and payments - Delayed until strike ends
Other Communications - Delayed until strike ends

Self-Installation

Self-installation will still be available and orders will not be delayed. Our technicians will be delivering your equipment.

Note: If a technician already delivered your equipment but you receive it again after the strike ends, please refuse the order or return it to us if it was delivered.

Equipment Swaps

If your equipment needs to be swapped for a technical issue, we’ll send out a technician to deliver your new equipment and take the old one.

Note: If a technician already delivered your equipment but you receive it again after the strike ends, please refuse the order or return it to us if it was delivered.

Equipment Returns

Since we’re not sure how long the strike will last, please hold onto your equipment for now. You won’t be charged for the unreturned equipment during this delay and we’ll make new arrangements when Canada Post service is restored.

Bills and payments

Paper bills and payments you send us through the mail will not be delivered until the strike ends. Keep in mind that you can always view your bills or send us payments directly through My Account as well.

Note: You can also sign up for eBilling or pre-authorized payments so you don’t have to worry about paper bills. Learn more about other ways to pay your bill.

Other Communications

If you don’t have a My Account profile or an email address on file, there may be delays in receiving important updates, such as notifications about certain TV channels being discontinued by their providers. We recommend subscribing to My Account to receive updates and notifications directly.