How do I reset a password for the Hosted PBX Customer Portal?

Article author
Cogeco Support
  • Updated

If a user doesn’t remember their password for the Hosted PBX Customer Portal, this can be changed by your admin.

Admin instructions

  1. Open the Hosted PBX Admin Portal and log in.
  2. Select Users from the left menu.

  3. Select the options icon (three dots) next to the user you want to update.
  4. Select View individual settings from the dropdown.
    • Good to know: If the user has been locked out after too many failed attempts, select Unlock account.
  5. Select View account settings near the bottom.

  6. Select Change password.

  7. Enter the new password twice and select Confirm.

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



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