Once you’ve notified us about your move using My Account, we’ll call you to confirm your appointment with a technician.
It’s possible that you can install everything yourself. We’ll let you know what your options are.
The day of the technician’s visit, you must:
Be home during the entire time slot you chose
Make sure there’s clear access to cable outlets
Have all your equipment on-site so that our technician can ensure everything is working properly once reconnected
Note: An installation fee may apply for the connection at your new address.
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